- Eligibility for Returns
To be eligible for a return, the item must meet the following criteria:
Condition: The item must be in its original condition, unused, and with all original tags, packaging, and accessories intact.
Timeframe: You must request a return within 30 days of receiving your order.
- Initiating a Return
To initiate a return, please contact our Customer Service team at [email address] or [phone number]. Provide your order number and the reason for the return. Our team will guide you through the return process and provide you with a Return Authorization Number (RAN), which must be included with the returned item. - Return Shipping
Responsibility: The customer is responsible for return shipping costs unless the return is due to a defective product, a wrong item, or an error on our part.
Return Address: We will provide you with the correct return address when issuing the Return Authorization Number. Please do not send items back without prior authorization. - Processing Returns and Refunds
Inspection: Once we receive the returned item, our team will inspect it to ensure it meets our return criteria.
Refunds: If the return is approved, we will issue a refund to the original payment method within 7-10 business days. Please note that some payment processors may take additional time to process refunds.
Exchanges: If you would like to exchange the item for a different one, please indicate your preference during the return process. We will do our best to accommodate your request based on product availability. - Non-Returnable Items
The following items are not eligible for return or refund:
Customized or personalized items
Gift cards
Items marked as “Final Sale”
- Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately with a photo of the damage or defect. We will provide you with instructions for returning the item and will cover the return shipping cost. You can choose to receive a replacement or a full refund for defective or damaged items. - Customer Support
If you have any questions or concerns about our Return and Refund Policy, please contact our Customer Service team. We are here to help and ensure you have a positive shopping experience at googsbuywell.com.
